Mateo

Review recurring charges

Identify subscriptions you may want to cancel and decide on a next step.

Continue in Mateo chat

How it works

  1. Tell Mateo what happened and share the details you have.

  2. Mateo reviews the details and asks for information that is missing.

  3. Mateo suggests a next step or prepares a draft for you to review.

What to prepare

Your account or statement with recurring charges. You may need to complete a secure sign-in yourself.

Example only. This is a fictional conversation. All names, businesses, amounts, and dates are made up.

Example conversation

  1. You

    I see a recurring charge from Sample Music, and I’m not sure what it is.

  2. Mateo

    Which account or statement shows the charge?

  3. You

    My fictional statement shows a monthly USD 8.99 charge on March 14.

  4. Mateo

    The statement lists a recurring USD 8.99 Sample Music charge. Review the account’s subscription settings to decide whether to keep or cancel it.

Frequently asked questions

What should I prepare?

Your account or statement with recurring charges. You may need to complete a secure sign-in yourself.

What will Mateo do?

Identify subscriptions you may want to cancel and decide on a next step.

Is an outcome guaranteed?

No. No result is guaranteed. Refund approval depends on the seller’s policy. Flight-delay eligibility depends on the route, cause, and applicable rules. Review any message or next step before you use it.

Review recurring charges | Mateo