MateoPrepare a refund request
Draft a clear request for a recent purchase.
Continue in Mateo chatHow it works
Tell Mateo what happened and share the details you have.
Mateo reviews the details and asks for information that is missing.
Mateo suggests a next step or prepares a draft for you to review.
What to prepare
Your receipt, order details, and the seller's policy. You may need to verify your account yourself.
Example only. This is a fictional conversation. All names, businesses, amounts, and dates are made up.
Example conversation
- You
I bought a lamp from Example Shop on March 8. It arrived damaged.
- Mateo
Can you share the order details and the seller’s refund policy?
- You
The fictional order is ES-204. I have the seller’s policy with me.
- Mateo
Here’s a draft: “Hello, order ES-204 arrived damaged. Could you review my refund request under your policy?” The seller decides whether to approve it.
Frequently asked questions
What should I prepare?
Your receipt, order details, and the seller's policy. You may need to verify your account yourself.
What will Mateo do?
Draft a clear request for a recent purchase.
Is an outcome guaranteed?
No. No result is guaranteed. Refund approval depends on the seller’s policy. Flight-delay eligibility depends on the route, cause, and applicable rules. Review any message or next step before you use it.