Mateo

Draft a polite follow-up

Tell Mateo what you’re waiting on to get a draft you can review.

Continue in Mateo chat

How it works

  1. Tell Mateo what happened and share the details you have.

  2. Mateo reviews the details and asks for information that is missing.

  3. Mateo suggests a next step or prepares a draft for you to review.

What to prepare

The message you are waiting on and the tone you want. You may need to sign in to an account yourself.

Example only. This is a fictional conversation. All names, businesses, amounts, and dates are made up.

Example conversation

  1. You

    I’m waiting for Harbor Books to reply about a repair. I want to follow up politely.

  2. Mateo

    What are you waiting to hear about, and what tone would you like?

  3. You

    I wrote on March 12. A brief, friendly check-in would be best.

  4. Mateo

    Here’s a draft: “Hello, I’m following up on my repair request from March 12. Could you let me know when you have an update? Thank you.”

Frequently asked questions

What should I prepare?

The message you are waiting on and the tone you want. You may need to sign in to an account yourself.

What will Mateo do?

Tell Mateo what you’re waiting on to get a draft you can review.

Is an outcome guaranteed?

No. No result is guaranteed. Refund approval depends on the seller’s policy. Flight-delay eligibility depends on the route, cause, and applicable rules. Review any message or next step before you use it.

Draft a polite follow-up | Mateo