MateoCheck a delayed flight
Explore possible compensation for a delayed flight.
Continue in Mateo chatHow it works
Tell Mateo what happened and share the details you have.
Mateo reviews the details and asks for information that is missing.
Mateo suggests a next step or prepares a draft for you to review.
What to prepare
Your booking, flight number, route, and delay notice. You may need to verify your booking yourself.
Example only. This is a fictional conversation. All names, businesses, amounts, and dates are made up.
Example conversation
- You
My Example Air flight from Example City to Sample City was delayed on March 10. I want to check possible compensation.
- Mateo
How long was the delay, and what reason did the airline give?
- You
The fictional notice says a technical issue caused a four-hour delay.
- Mateo
I can help check the rules that may apply. Eligibility depends on the route, cause, and applicable rules; these details do not confirm eligibility.
Frequently asked questions
What should I prepare?
Your booking, flight number, route, and delay notice. You may need to verify your booking yourself.
What will Mateo do?
Explore possible compensation for a delayed flight.
Is an outcome guaranteed?
No. No result is guaranteed. Refund approval depends on the seller’s policy. Flight-delay eligibility depends on the route, cause, and applicable rules. Review any message or next step before you use it.